Refund Policy

Readings + Healing Sessions
All payments for readings and healing sessions will be made on the Crystals of Altamira website through Acuity. 
Full refunds will be issued if an appointment is canceled with at least 48 hours notice before the scheduled time of the session.
No refunds will be given for cancellations within 48 hours of the scheduled session.
No refunds will be given if the client does not show up for the session.
If a practitioner needs to cancel the session, the appointment will be rescheduled. No refunds will be given for rescheduling. If rescheduling is not possible, a refund will be given for a practitioner initiated cancellation.

Subscriptions
Subscriptions will be paid via credit or debit card online via Acuity through the Crystals of Altamira website.
Clients are responsible for canceling their subscriptions through their online profile. They can cancel at any time, but must cancel before the following debit date, in order to avoid being charged for upcoming services they will not participate in.
No refunds will be given for fees already collected through subscription.
If a client’s credit card is declined for any reason, they must rectify their account (pay the past due balance, update card on file, etc) within 48 hours of the cancellation notice in order to retain their place in the subscription. If they cannot, they must contact help@crystalsofaltamira.com within that time frame of 48 hours.

Short term and Non-subscription based classes
All payments for short-term and non-subscription based classes will be paid online via Acuity through the Crystals of Altamira website. 
Full refunds will be issued if they cancel their class appointment with at least 48 hours notice before the scheduled time of the first class session.
No refunds will be given for cancellations within 48 hours of the scheduled class.
No refunds will be given if the client does not show up for any session of a class.

Refunds will be made to the card originally charged. 
Refunds can take up to 7 business days.


Merchandise Refunds 
Returns must be mailed within 14 days of receiving the purchase order.
Refunds will be given for items returned within the 14 day period.
Customers are responsible for all return shipping costs.
No refunds will be given for damaged or lost items.
Refunds will be credited to the card originally charged for the purchase.